Frequently Asked Questions

Finding the right service for you can sometimes be a daunting experience. We want to make the experience as stress free as possible! If you have any concerns or questions, please do not hesitate to reach out and we will do our best to help you.

  • No not at all. You can book directly with us, no referral needed.

  • Payment is due on the day of your appointment. You can pay on the day using our portable payment device or with cash. Invoices are then provided via email.

  • This can vary greatly between health funds. It is always best to check with your private health provider prior to your consultation, to assess whether podiatry is covered. If you are covered, you will need to pay the full fee on the day, and a tax invoice will be provided after your consultation. You can then submit the invoice to your health fund to claim. At this stage, we are unable to process your claim on the spot as the terminal machines are not portable.

  • Yes, please speak to your GP to discuss if you are eligible for the Chronic Disease Management Plan (CDM), also known as an Enhanced Primary Care Plan (EPC). Eligibility criteria is at your GP's discretion and is considered if you suffer from multiple chronic health conditions. This may allow up to 5 visits to be subsidised by Medicare in a calendar year. If you GP does provide you with a referral, you will need to pay the full fee on the day of your appointment. We can then process your rebate through Medicare, and you will then receive the Medicare rebate, generally within one to two business days.

  • Yes, however this depends on the level of funding you have. Please speak to your care provider to discuss if you have funding for podiatry. We can then work directly with your care provider so there are no out of pocket expenses and provide you with a professional service in the comfort of your own home.

  • Unfortunately, at this stage we are not a registered NDIS provider.

    However, if you are self-managed with NDIS, please check with your NDIS plan to see if podiatry services are covered. If you are eligible for podiatry, you will be required to pay the full fee and we will provide you with an invoice which you can then use to claim using your NDIS plan.